Terms and Conditions

I, the undersigned (sometimes referred to herein as “Passenger”), on behalf of myself and all other passengers for whom I am procuring travel services, understand that Moonglade Travel, LLC is not the source or supplier of the travel services I have requested, and that Moonglade Travel, LLC acts solely as an intermediary for the actual suppliers of such services. I have been advised that the suppliers whose names appear in the information supplied to me are those who are actually responsible for providing the travel services I have purchased.  I consent to and request the use of those suppliers and agree not to hold Moonglade Travel, LLC, its owners or employees responsible should any of these suppliers: 1) fail to provide the travel services I have purchased; 2) fail to comply with any applicable law, rule or regulation; or 3) engage in any negligent act or omission that causes me any sort of injury, damage, delay or inconvenience.

Passengers are required to immediately review all aspects of their booking to verify (but not limited to): LEGAL first and last names, mailing address, email address, telephone number, date of birth, pricing, airfare, arrival/departure airports, accommodations, and organized activities on your booking receipt.  Please notify Moonglade Travel, LLC immediately if any omissions and/or corrections are needed regarding the booking details. All passengers voluntarily assume full and sole responsibility for any and all risks and/or costs involved with failure to report such errors and/or omissions. I understand that discounted fares typically involve restrictions, and that changing any aspect of my travel arrangements may result in the payment of additional money.  I have been advised to use a credit card as this may offer me the opportunity to dispute the charge should a vendor cease operating.

I understand that the Transportation Security Administration (TSA) requires me to carry a government issued identification card or passport in order to board a flight. I have been advised that the name, date of birth and gender that appears on the identification card or passport must exactly match the same such data that is listed on my airline ticket and in my booking records. I acknowledge that my failure to strictly comply with these requirements may result in denied boarding or an undue delay at an airport security checkpoint causing me to miss my flight.  

I understand that if traveling internationally, I must have a valid passport and depending upon my destination and nationality, I may need to obtain one or more visas. Further information is on the U.S. State Department website at http://travel.state.gov. Immunizations may also be required. Failure to comply with these regulations may result in denied boarding, denied entry, and/or government imposed fines. If a Passenger is a citizen of a country other than the United States, there may be additional requirements. Check with the nearest consulate or embassy of the travel destination to find out the entry requirements for non-U.S. citizens.

Room classifications and amenities may vary by hotel and/or country, so it is Passengers responsibility to check with the hotel ahead of time to verify the specific amenities offered at the time of Passengers stay.  Moonglade Travel, LLC makes no guarantee that its descriptions and photographs are an exact representation of the particular rooms offered.  Moonglade Travel, LLC makes no guarantee about the suitability or availability of accommodations, and if the particular accommodations sought are unavailable, we will do our best to reserve comparable accommodations, if possible. 

I understand that I may purchase travel insurance to cover certain risks inherent in travel such as supplier bankruptcy and the inability to travel due to a medical or personal emergency.  If travel protection is declined, I acknowledge and accept liability of any cancellation penalties, damages and/or out-of-pocket expenses incurred. 

All cancellations or no-shows are subject to additional charges or penalties imposed by the supplier, and I understand that I am responsible for payment of those additional charges and penalties.  All cancellations MUST be in writing and timely sent to Moonglade Travel, LLC by email to svarner@moongladetravel.com.   

While Moonglade Travel, LLC prides itself on selecting top quality suppliers, no undertaking, guarantee or warranty is given or shall be implied as to the fitness or condition of the supplier’s accommodations, transportation, or any food, drink, medicine, or provisions supplied.  Passenger(s) acknowledge and agree that Moonglade Travel, LLC shall not be responsible for refunding, either fully or partially, any amounts paid due to unsatisfactory services from any supplier.  In no event shall Moonglade Travel, LLC be liable for any accident or injury which occurs in hotels, in resorts, on airplanes/in airports, on buses/in bus station, on trains/in train station, on board a cruise ship, on tenders, on shore excursions, or during any mode of transportation encountered during the trip, resulting from any cause.  Passenger(s) admits a full understanding of the nature and character of the mode of transport and assumes all risk of travel, transportation and handling of Passenger(s) and baggage.

Without limitation, Passenger(s) assume the risk of, and agree that Moonglade Travel, LLC is not liable for any damages arising from or related to any act of God or public enemies, arrest, restraints of any government or rules of people, piracy, war, revolution, extortion, terrorist activity, threatened or actual rebellion, political upheaval, civil unrest, riots, fire, lockouts, explosion, collisions, weather conditions, dangers incident to the sea, mechanical or construction failures or difficulties, diseases local laws, abnormal conditions or developments, closure of airports/seaports/hotels/train stations, carrier or supplier logistical problems, computer problems stranding, food or water poisoning, illness, grounding, perils of the sea, rivers, canals, locks or other waters, perils of navigation of any kind, theft, accident to or from machinery, boilers, or latent defects even though existing at commencement of the trip, desertion or revolts of crew, or lost/damaged/delayed, flights, connections, transfers, or luggage.